Frequently Asked Questions
Everything you need to know about making your home smarter with SwitchBot UK.
What are the shipping times for orders within the UK?
Standard shipping typically takes 2-4 business days. We also offer express shipping options at checkout for next-day delivery on orders placed before 2 PM GMT.
Do I need a Hub to use SwitchBot products?
While many SwitchBot devices work via Bluetooth for local control, a SwitchBot Hub is required for remote access, voice control (Alexa, Google Assistant), and integration with third-party services like IFTTT.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging and condition for a full refund.
Are SwitchBot devices compatible with UK power sockets?
Yes, all our plug-in products sold on the SwitchBot UK store are equipped with standard Type G UK three-pin plugs and are rated for 230V.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do SwitchBot products come with a warranty?
All SwitchBot products purchased through our official UK store come with a 1-year limited warranty covering manufacturing defects and hardware failures.